ITIL® & Consumerization
ITIL® describes the best practices, fancy processes, neat functions etc. But have you ever been wondering why do we actually run the IT Service Management? To our customers of course, you might say....
View ArticleITIL® & Consumerization: what next?
In my first blogtext I wrote about ITIL® and Consumerization in general, and a friend of mine asked me to be a bit more specific and tell how exactly ITIL could take consumerization into account in the...
View ArticleITIL® & Consumerization: B2C business model
B2B vs. B2C business model? How does the B2C business model differ from B2B model and what’s the ITIL® and ITSM point of view? I’ll focus on two new (post-2000 era) phenomenons which are often...
View ArticleConsumerization: Customer satisfaction surveys
Consumerization: Customer satisfaction surveys Everybody receives ‘em, from every kind of services: whether it was a hotel accommodation or a booking of concert tickets or anything.. In the era of...
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